Terms & Conditions of Sale

Introduction

Welcome to CAMINO PILGRIMAGES PTY. LTD. and thank you for shopping with us.
These Terms and Conditions govern the use of caminopilgrimages.com ("the website") and the purchase of any goods from it. The website is operated and managed by CAMINO PILGRIMAGES PTY. LTD. ("the company"). (ABN 19 052 865 764).

We invite you to print out our Terms and Conditions, or we can email these to you on request. Changes to our Terms and Conditions are made from time to time, and your continued use of our website following any change shall be deemed as your acceptance of such change. It is the user’s responsibility to regularly check our Terms and Conditions for changes.

If you need more assistance please contact our Customer Service team by email at info@caminopilgrimages.com. Normal business hours are from 9.00am to 5.00pm Monday to Friday (AEST).

Acknowledgment and acceptance of Terms and Conditions

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). CAMINO PILGRIMAGES PTY LTD reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Limitation of Liability

Any liability of CAMINO PILGRIMAGES PTY LTD or it's Associates in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of CAMINO PILGRIMAGES PTY LTD be limited to:

1. in relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

Disclaimer

The information contained on the website is provided by CAMINO PILGRIMAGES PTY LTD in good faith. To the best of CAMINO PILGRIMAGES PTY LTD knowledge, the information is accurate and current. However, GREAT WALK DVDs and its related bodies corporate, any of their directors, officers, employees, consultants or shareholders do not make any representation or warranty as to the accuracy or completeness of the information.

To the fullest extent permitted by applicable law, CAMINO PILGRIMAGES PTY LTD disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. CAMINO PILGRIMAGES PTY LTD makes no warranty that this website, any information or ideas contained on this website or any products or services will meet your requirements.

You expressly acknowledge and agree that CAMINO PILGRIMAGES PTY LTD does not control other users of this website, the providers of information or ideas to this website or the suppliers of goods and services purchased from this website, and CAMINO PILGRIMAGES PTY LTD is therefore not liable for their opinions or their behaviour, including any information or advice provided by them or any defamatory statements made by them or any offensive conduct on their part.

You further acknowledge and agree that, subject to the section dealing with "Limitation of Liability", CAMINO PILGRIMAGES PTY LTD will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the website.

Applicable Law

These Terms and Conditions are governed by the laws in force in New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts, which may hear appeals from those courts.

Information You Have Provided

If you purchase goods and services from caminopilgrimages.com we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide CAMINO PILGRIMAGES PTY LTD with current, complete and accurate customer information when asked to do so by the website or an authorised employee of CAMINO PILGRIMAGES PTY LTD.

Virus Warning

All care is taken to ensure that caminopilgrimages.com websites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

Privacy

Please read our Privacy Policy for information about data collection and your privacy.

Product Information

Prices of goods and services and delivery and other charges displayed on the caminopilgrimages.com website are current at the time of display. These prices are subject to variation without notice.

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.
If an error is discovered in the price of the item(s) you have ordered, we will inform you and issue a full refund as soon as possible.

Some products on caminopilgrimages.com may not be immediately available for dispatch from our supplier, due to circumstances beyond our control. However, where possible, we will advise you of any delay by notification on the website and/or by advising by email to the address provided with your original order. By submitting your order after being advised of such delays, you are accepting such time frames into which the item/s will be shipped. If there are any changes in the release date to which you have previously accepted, we will endeavour to contact you as soon as possible.

Order Placement & Acceptance

Orders will not be dispatched until payment in full has been received and caminopilgrimages.com is satisfied with the integrity of the order.

Without limiting the operation of any other Terms and Conditions herein, caminopilgrimages.com is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer"). We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

Cancellation by Us

We reserve the right not to provide goods or services or remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Cancellation by You

If you need to cancel an order, please contact us immediately by email at orders@caminopilgrimages.com. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.

Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

Delivery

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all DVDs. While we make every effort to deliver by this time, all dates specified are estimates only.

Please note that if an item has been lost in transit, you must contact us within 30 days of the item being shipped from our warehouse in order to qualify for consideration for a replacement item. We will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Returns & Exchanges

In the event that the item received is not the item ordered caminopilgrimages.com will:

Replace the item at no cost to you OR
Provide a full credit to your credit card/bank account debited at the time of ordering of the price paid at the time of placing the order

To enable the product to be returned you should:

Email us with your order number and which item/s you received within 14 days to be considered for an authorisation for return
Make clear reference to the order reference provided to you with your confirmation of the order placed
Please allow at least 21 days for a replacement item to be sent to you. If you have not received your replacement item within 28 days of returning it to us, or your refund within 14 days, please contact our customer service team on orders@caminopilgrimages.com.

If you do not receive your order within the expected or reasonable time after placement and acceptance of your order by us please note that:

caminopilgrimages.com will email you an estimated date for delivery at the time of placing your order
If you do not receive your order as advised, please contact our customer service team at orders@caminopilgrimages.com and include your order reference in all correspondence.

We will then provide you with a claim form to lodge an investigation with our shipping partner. If the order is not located, we are not obliged to replace the order, although we may do so at our discretion.

We will endeavour to trace your order through the carrier used by us.

If your order was damaged in transit

If your item was damaged between leaving our warehouse and arriving at your delivery address, caminopilgrimages.com will
Replace the item at no cost to you OR
Provide a full credit to your credit card/bank account debited at the time of ordering of the price paid at the time of placing the order

You should:

Email us with your order reference and the condition of your item/s within 14 days of receiving the item

We will then:

Assess your application – we may ask for a photo of the item. If we authorise a return, we will email you a confirmation of our acceptance for the damaged item to be returned.
Please allow at least 21 days for a replacement item to be sent to you. If you have not received your replacement item within 28 days of returning it to us, or your refund within 21 days, please contact our customer service team on orders@caminopilgrimages.com.

Faulty DVD

If your item is found to be faulty, caminopilgrimages.com will
Replace the item at no cost to you OR
Provide a full credit to your credit card/bank account debited at the time of ordering of the price paid at the time of placing the order

You should

Email us with your order reference and the fault or problem with the item/s within 14 days. If we authorise a return, we will email you a confirmation of our acceptance for the faulty item to be returned.

We will

If we authorise a return, we will email with instructions for returning the item/s to us.
If a product is deemed to be faulty, normal warranty conditions for that product apply.

Please allow at least 21 days for a replacement item to be sent to you. If you have not received your replacement item within 21 days of returning it to us, or your refund within 28 days, please contact our customer service team on orders@caminopilgrimages.com.